Shipping policy

Free shipping to all orders

Shipping Methods & Delivery Times

We partner with trusted carriers like UPS, FedEx, DHL, and USPS to deliver your order safely and quickly.

U.S. Orders 

Standard Shipping: 5-10 business days

International Orders

We offer both standard and express worldwide shipping to all countries.

Standard International Shipping: 5-10 business days

Please allow an additional 1-3 business days for processing. Orders are shipped Monday through Friday; weekends and public holidays are excluded.

Do You Ship Internationally?

Yes-we offer both standard and express shipping to most countries worldwide.

Where Is My Order Coming From?

Most in-stock items ship from our US warehouse. For international and pre-sale orders, items may be shipped from our global partner locations. You may receive multiple shipments with separate tracking numbers-we'll keep you informed every moment

Order Tracking

Once your order ships, you'll receive a tracking email. Can't find it?

Check your spam folder, or email us at LumenLEDbeauty@gmail.com

Sending an email with your order number-we'll resend it right away. We want you to feel confident and informed from start to finish.

Shipping to P.O. or APO Boxes

Please note: UPS does not deliver to P.O. Boxes or APO addresses. We recommend USPS for those destinations.

Package Protection & Lost Orders

We've partnered with Route to offer package protection at checkout. If your order is lost or delayed, we've got your back. Contact LumenLEDbeauty@gmail.com and we'll take care of it.